Returns
We have a 30- day return policy, which means you have 30 days after receiving your item to request a return. We do not accept returns requested after 30 days or more from the marked delivery date on the shipping confirmation/tracking of the order in question.
To be eligible for a refund, your item must be unopened, unused, and remaining in its original, sealed packaging. You’ll also need the receipt for proof of purchase.
To start a return, you can contact us at Support@illumibite.com. If your return is accepted, you will be required to mail the product back in the original packaging at your expense. Once received, we will provide a full refund. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on. Your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and Defective Items
Please inspect your illumibite upon reception and contact us immediately if the item is defective, damaged, or not functioning as intended so that we can evaluate the issue to make it right.
Exchanges
We do not offer direct exchanges. If your item is unopened and eligible for a return, you may return it and place new order.
Exceptions/ non returnable items
Only items that have been purchased directly from illumibite can be returned to illumibite. Product purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Unfortunately, we cannot accept returns on sale items or gift cards.
Unfortunately, we cannot accept returns on international orders.
Items marked as Final Sale are not eligible for return or refund.